Items that are in original and unused condition are eligible for returns or exchanges within 30 days of original purchase date. The customer is responsible for all shipping costs.

We are not responsible for any damage once an item has been used or unboxed due to improper handling.

All sale items are final.

We carefully inspect and package all orders prior to shipping. In the event your item becomes damaged during transit, please email us as soon as possible at osa@osacandles.com, and be sure to include photos of the damaged product. We'll ship a new item out to you as quickly as possible.