Are your candles vegan?

Yes. We pride ourselves on being eco-friendly and cruelty-free. Our coconut and soy-blend wax and cotton wicks are free of paraffin (a byproduct of crude oil). In addition to providing a clean burn, plant-based wax is biodegradable, a renewable source of energy, and lasts 30-50% longer than paraffin. A blend of fine fragrances and essential oils containing zero phthalates or parabens are infused into each handmade batch. The cherry on top: our glass vessels can be repurposed to hold toiletries, makeup brushes, or writing instruments.

How should I care for my candle?

Wax has a "memory." Allow a burn phase of 3-4 hours at a time in order to establish a full melt pool (the point when wax becomes liquified edge to edge). This helps ensure an even burn throughout your candle's life. Always trim your wick to 1/4 inch prior to each use to eliminate soot buildup. If you notice any soot has developed on the rim of your vessel, allow your candle to cool before gently wiping the glass clean with a paper towel.

Why won't the leftover wax at the bottom of my jar burn?

Our rigorously-tested wicks self-extinguish with about 1/4 inch of wax remaining. Even so, it's suggested by the NCA to discontinue burning when 1/2 inch of wax remains.

My candle isn't completely smooth after burning. Why is this?

Plant-based wax is sensitive to a change in temperature. Your candle may have a textured or rustic-appearing surface after the wax has solidified. This is due to the natural properties of 100% plant-based wax and completely normal (not to mention part of its charm, but admittedly we're partial). These natural properties are also why you may occasionally notice a cosmetic phenomenon known as a "wet spot," which is when the wax pulls away slightly from the vessel, creating a minute gap. This effect is most common during cooler weather and dissipates during the candle's burning cycle.

Do you offer corporate gifting? 

Absolutely. Oṣā makes the perfect gift. Please email your details for a custom quote.

How can I place a wholesale order?

Please email us all your details and we'll be happy to assist you with wholesale orders.

Can I modify or cancel my order?

We are unable to make any changes to an order once it has been placed.

Do you offer returns or exchanges?

Yes. Please refer to our Return Policy.

Where do you ship?

We ship within the U.S. to all 50 states. We are unable to ship to P.O. boxes, APO/FPO addresses, and U.S. territories. Please refer to our Shipping section for additional information.

Is there a way to apply more than one code at checkout? 

Only one discount code is allowed per order.

How can I contact you?

Please fill out our contact form or reach out at osa@osacandles.com.